Tri Charge — Privacy Policy

1. Information We Collect

We may collect the following types of information:

1.1 Information You Provide

• Account information (name, email, phone number)
• Payment information (processed through Selcom, OPay, or other licensed payment providers — we do not store full payment details)
• Support requests, feedback, or issue reports

1.2 Automatically Collected Information

• Device information (model, OS version, language)
• App usage logs and analytics
• Charging session details (start time, end time, energy consumed, cost)

1.3 Location Information

We collect precise location data to:

• Show nearby charging stations
• Provide directions and distance
• Improve charging accuracy and routing

Location is only collected while the app is in use and is never shared with advertisers.

1.4 Camera Access

Used only for scanning QR codes on charging stations. We do not collect photos or video.

1.5 Cookies & Tracking

If you use our website, we may use cookies to improve the browsing experience and analyze usage.

2. How We Use Your Information

We use your data to:

• Provide EV & LEV charging services
• Facilitate payments through licensed third-party providers (Selcom, OPay)
• Display charging history and receipts
• Improve app performance and features
• Detect and prevent fraud or unauthorized use
• Provide customer support
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal data.

We may share information with:

3.1 Charging Infrastructure Partners

To operate real-world charging stations and deliver energy services.

3.2 Payment Providers

Selcom, OPay, or other licensed providers to process transactions.

3.3 Service Providers

For analytics, hosting, customer support, or crash reporting.

3.4 Legal Authorities

If required by law, regulation, or a valid legal request.

All third parties follow strict confidentiality and data protection requirements.

4. Data Retention

We retain data only as long as necessary for:

• Operating the service
• Legal and regulatory compliance
• Tax or audit requirements

You may request account deletion at any time.

5. User Rights

Depending on your region, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your account
• Withdraw permission for certain processing
• Request a copy of your data (data portability)

To submit a request, contact us at: info@growtri.io or via our web deletion form.

6. Account Deletion

You may delete your account by:

1. Using the in-app "Delete Account" option
2. Submitting a request via our website: https://charger-to-iot-com.vercel.app/en/delete-account

Once deleted:

• Your account and personal data will be permanently removed
• Some transactional data may remain for legal or financial reporting

7. Data Security

We use industry-standard protections including:

• Encrypted network communication (HTTPS)
• Secure database storage
• Access controls for internal systems
• Regular security audits

No system is completely secure, but we strive to protect your information at all times.

8. Children's Privacy

Tri Charge is not intended for children under 16. We do not knowingly collect data from children.

9. International Data Transfers

Your data may be stored or processed in countries where we operate or where service providers are based. We comply with applicable data transfer regulations.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Continued use of the app signifies your acceptance of the updated terms.

11. Contact Us

If you have any questions or privacy requests:

Email: info@growtri.io
Website: https://charger-to-iot-com.vercel.app